Social Media Talks Podcast interview with Brooke B. Sellas
On this week's show, we talk to Brooke B. Sellas from B.Squared.Media about Defining Customer Care Online. The Social Media Talks Podcast is created to help business owners who want to learn more about Social Media Marketing, presented by Alan Hennessy Head of Digital at Kompass Media
Brooke B.Sellas Biography.
Brooke B. Sellas is the CEO & Founder of B Squared Media, an award-winning done-for-you social media management, advertising, and customer care agency.
She recently joined Mark Schaefer as new Co-host on the top-rated Marketing Companion podcast. Brooke’s marketing mantra is “Think Conversation, Not Campaign”
Topics covered in this episode:
- The Difference between Customer Care and Customer Experience
- Using AI and Social Listening to learn more about Customer Care
- Defining Customer Care
- How to create a Action Plan for Customer Care
- Developing Your Customer Care Channel
- The War for Attention, Staying Top of Mind
- Understanding and focus on helping instead of selling
Listen to the full Podcast with Brooke B. Sellas below.
Dinner Guest
Each week we ask our guest one question that is not related to the podcast, It helps us to gain a better understanding of the guest and some of their personal choices.
If you could invite anyone to dinner past or present, who would it be and why?
Brooke answer to his dinner guest was her Great Grand Mother
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Quote from Brooke B.Sellas
Define your Customer Care and create an action plan, Focus more on listening and less on selling @BrookSellas Click To Tweet
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Links to Brooke B. Sellas
Website:
B Squared.Media
LinkedIn:
linkedin.com/in/brookebsellas
Twitter:
@BrookeSellas
Facebook:
HelloB Squared
Instagram:
@BrookeSellas
Alan Hennessy is head of digital at Kompass Media and one of Ireland's Leading Social Media Experts. He is also a Social Media Consultant and Trainer and speaks about Social Media & Digital Marketing all over Ireland and in the UK.
The Social Media Talks podcast is among the top marketing podcasts in the world.
Contact Alan to have him speak at your company events or conferences soon.
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